Shape the future of enterprise technology as a Senior Technical Account Manager focused on post-sales in Canada. Enhance customer satisfaction while driving account growth and innovation.
As a Senior Technical Account Manager, you will lead customer engagements with a focus on ensuring the successful adoption of our cutting-edge solutions. This role encompasses strategic relationship management, platform optimization, and comprehensive support to ensure renewal and expansion of contracts. You’ll act as a liaison between customers and internal teams, advocating for customer interests.
Key Responsibilities:
• Identify upsell and growth opportunities within accounts
• Generate technical documentation for sales proposals
• Manage the account renewal process and strategies
• Ensure visibility into pipelines and forecasts
• Assist customers with procurement and RFP processes
Requirements:
• Bachelor’s degree with 6-10 years of experience
• Strong knowledge of se...