As a Senior Technical Analyst in Application Support at Citi, you’ll play a critical role in maintaining application stability and business efficiency. This position emphasizes proactive issue resolution and collaboration.
Your responsibilities will include managing operational support for various applications, conducting daily checks, and ensuring compliance with service level agreements. You will provide detailed technical documentation and actively engage in post-implementation reviews, making a significant impact on system performance and user satisfaction.
Key Responsibilities:
• Monitor application systems for operational effectiveness
• Conduct risk assessments and escalate production issues
• Develop comprehensive support documentation
• Collaborate with technology teams for solutions
• Participate in the development and deployment of applications
Requirements:
• 5-8 years of application support experience
• Experience with monitoring tools like IT...