Job Description
Insight Global is looking for a Senior Technical Business Analyst to join a leading Courier and Logistics company in Mississauga. This role can be fully remote but it would be strongly preferred if the selected candidate could visit the HQ in Mississauga for certain meetings.

This role supports the customer's International Channels Platform (ICP), a critical customer‑facing system used for international shipping and integrations. The project is entering a new phase starting around June, with a strong focus on improving leverage and outcomes with a third‑party automation vendor by strengthening internal requirements, process ownership, and delivery discipline. A key outcome of this phase is to enable our customer to reduce dependency on the vendor by driving clearer requirements, better backlog management, and more effective use of automation and AI.

Day‑to‑Day Responsibilities

- Own end‑to‑end functional requirements for the ICP platform an...