Transform business processes as a Senior Technical Consultant at Crossfuze. Leverage your expertise in ServiceNow to drive automation and modeling for key customer environments.
You will play a pivotal role as a Principal Technical Consultant, engaging with customers to enhance their processes using ServiceNow. This senior position requires proficiency in process definition and improvement, as well as training system administrators. Your contributions will shape impactful solutions and documentation for customer success.
Key Responsibilities:
• Support process definition and improvement workshops
• Advise on maximizing ServiceNow capabilities
• Draft user stories and acceptance criteria
• Provide oversight and train system administrators
• Deliver customer-facing documentation and solutions
Requirements:
• 5+ years of ServiceNow implementation experience
• 4+ years with web technologies and networking
• Strong knowledge of ITIL, JavaScript, and IT archi...