Advance your career as a Senior Technical Consultant specializing in Managed Security Solutions. Ensure exemplary service delivery while driving process improvements and client satisfaction.
Your role as a Senior Consultant will center on managing complex technical questions and service escalations. You'll be responsible for enhancing client security by developing best practices and implementing effective workflows. Proactively engage with clients to identify risk factors while fostering lasting relationships built on trust and expertise.
Key Responsibilities:
• Handle complex technical consultations and escalated tickets
• Identify key areas for process enhancement and efficiency
• Analyze new system technologies and execute testing
• Mentor junior staff through knowledge transfer sessions
• Lead client meetings and provide actionable insights
Requirements:
• 5 years of security support experience in a client-centric role
• Bachelor's degree in Engineerin...