Your RoleYou provide end user support on-site, maintain hardware and fixes technical problems, provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functionsDiagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devicesIncident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed softwarePerformance Monitoring: Monitor and address performance-related issuesUser Training and Advice: Provide advice, training, and corrections (permanent or temporary) to usersDocumentation and Enhancements: Update or...