Job Description

Job Title: Senior Program Manager, Product Development - AI & Agent Experience

An industry-leading tech company

At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives.

Job Summary

As a Senior Program Manager on our Product Development team, you’ll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use AI solution for admin and agents. You’ll work side-by-side with our AI teams (Knowledge, AI Agents, Copilot and more…) and its numerous internal stakeholders to drive so...