Impact the future of healthcare as a Senior Technical Support Specialist with PocketHealth, where you will directly enhance patients' healthcare journeys. This remote role involves troubleshooting complex software systems that support over 2 million patients.
In this dynamic role, you’ll work at the intersection of support and engineering, addressing escalated issues that affect the reliability of healthcare delivery. You will analyze data and system behavior while fostering cooperation among various departments. Your contributions will be crucial in maintaining the quality of PACS and DICOM workflows across North America.
Key Responsibilities:
• Resolve production issues that affect patient care
• Utilize SQL for data analysis and system validation
• Identify system-level issues beyond basic troubleshooting
• Document processes for future troubleshooting efficiency
• Collaborate on projects related to PACS and system integrations
Requirements:
• 3+ years in ...