Elevate the customer support experience at ServiceNow as a Senior Manager focusing on Technical Support within the Regulated Market. Your mission: drive efficiency, manage change, and lead a high-impact team.
In this senior leadership role, you will ensure the delivery of exceptional technical support services to enhance customer experiences across North America. Your responsibilities include managing critical support metrics, overseeing daily operations, and fostering a customer-centric culture. You will engage in significant interactions with various teams to resolve escalated matters effectively while implementing best practices.
Key Responsibilities:
• Manage support KPIs to ensure customer satisfaction
• Conduct hiring and resource allocation for optimal efficiency
• Provide change management oversight in support services
• Address escalated customer issues through team collaboration
• Evaluate and identify areas for operational improvement
Requirements: