Join AfterShip in Toronto as a Senior IT Specialist, shaping post-purchase SaaS support across North America and Europe. This hybrid-flexible position demands technical acuity and proactive problem-solving.
As part of AfterShip, your role is central to providing outstanding tech support for over 100 employees while managing the entire hardware lifecycle in Toronto. You will ensure that employees experience seamless IT services, work closely with global teams, and help implement cutting-edge IT initiatives. Your contributions will directly impact employee satisfaction and operational efficiency.
Key Responsibilities:
• Serve as the primary tech support agent for North America and Europe
• Manage the full lifecycle of IT equipment from onboarding to exit
• Keep track of IT assets and maintain operational readiness
• Establish and nurture local vendor partnerships for support
• Collaborate between APAC Hub and local teams for smooth operations
Requirements:
• 5+...