The opportunity

The Senior UX Designer & Researcher creates exceptional omnichannel experiences. Increasing self-service efficacy and reducing assisted-service reach will be the focus of our digital first strategy. They play a key support role on the team and ensures that projects undertaken by Ontario Teachers’ are researched, usable and accessible, are designed and implemented using modern techniques, and meet the necessary standards of efficiency and quality. The ideal candidate is a creative thinker with an analytical slant and a team player who values innovation, has a solutions-oriented mindset and a great sense of humour.

Who you'll work with

Reporting to the Director, Experience Design & Innovation, the Senior UX Designer & Researcher will have regular contact with staff and management. Liaise with the Manager and Product Owners, Service Request Managers, IT with regards to product development life cycle and rollout scheduling. A...