Senior UX Designer

Responsibilities:

Design : Oversee end-to-end design projects, including user research, UX design, and service design initiatives, developing innovative solutions to meet user and business needs.

User Research and Analysis : Lead both primary and secondary user research, document customer journeys, personas, and segmentation, and analyze user behaviors using both qualitative and quantitative methods.

Service Design : Develop and communicate design concepts through wireframes, prototypes, user flows, ensuring designs meet digital service standards and leveraging reusable patterns.

Stakeholder Engagement : Collaborate with business and technology stakeholders to align business and user goals, offering expert advice and managing vendor and stakeholder consultations.

Performance Measurement : Implement performance metrics and gather user feedback to drive continuous improvement and iteration of design.

Standa...