The Senior UX Designer is responsible for delivering user-centered design outcomes across the full service lifecycle. The role follows a structured, multi-phase service design approach and partners closely with business and technical teams to research, design, validate, and continuously improve digital products and services.

There are four distinct delivery phases in which UX Designers produce deliverables aligned with a standard service design playbook and user-centered design principles.

Delivery Phase 1: Discovery The Discovery phase focuses on understanding user needs, business goals, and the problem space before building a solution.

Key Responsibilities

Facilitate project kick‑off sessions to align stakeholders and define outcomes

Build understanding of:

Short- and long‑term business goals

User and business needs

Business Model Canvas

5 Whys analysis

Short- and long‑term goals

Risks,...