Our Kardex Turkey dynamic and passionate team is growing! As a Service Coordinator in our Life Cycle Services (LCS) team, you are the first level support for services for our customers and you set the call priority. You are responsible to check SLA’s and to dispatch to the 2nd level colleagues. You manage the planning and scheduling of the 2nd level resources and monitor/control the ticket queue. You will plan the preventive maintenance according to the agreed SLA’s. Afterwards you check the readiness of the work and plan if needed follow up with the customer.
You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the region.

Your tasks

Plan preventive maintenance and services accordingly to the contracts and SLAs details

Take action to give 1st line support towards the customer

Plan activities tec...