Is this job for you?



Trans Global is actively seeking to expand our service team. We are looking for a Service Coordinator with a great customer focused attitude! The winning combination superior teamwork, decision making, and self-motivation will ensure success.
*** Please note that this is an 18-month contract ***


Responsibilities


+ Provide superior support to our technician service team by researching and answering a variety of inquiries.

+ Manage daily reports, taking appropriate action to ensure a positive customer experience.

+ Communicate COD estimates to customers and process events to make certain they are scheduled.

+ Work with the National Operations team to resolve potential issues that may delay work order (event) completion.

+ Manage customer escalations, working with consumers to identify and execute solutions.

+ Follow up with technicians regarding outstan...