The Service Coordinator is primarily responsible for providing support for the timely and efficient processing and coordination of referrals to Outpatient Services. The incumbent may also be responsible for providing operational support for ongoing quality improvement initiatives, continuing education activities and research within Outpatient services.

Summary of Duties

• Provide daily operational support for administrative staff in the coordination of referrals management.
• Oversee scheduling process in collaboration with Clerical Assistants in order to ensure the meeting of wait time accountabilities and to oversee waitlist management.
• Collaborate with and provide clinical expertise to Clerical Assistants in order to prioritize and problem-solve patient scheduling and service access for programs, individual services and physician clinics.
• Provide patient navigation to ensure ongoing timely access, and approvals for care (WSIB a...