Job Description – Service Delivery Manager (SDM)

We are looking for an experienced Service Delivery Manager (SDM) to drive end-to-end delivery governance, stakeholder management, and continuous improvement across engagements. The role focuses on ensuring delivery excellence, process standardization, team scalability, and successful execution of transformation and automation initiatives.

Key Responsibilities

• Product Engineering Coordination: collaborate with Product Engineering teams (SM, PO, Tech Leads) on capacity planning, demand forecasting, estimation for new initiatives, roadmap alignment, and ensure coordination between QA, product, and engineering teams.
• Delivery Governance & Communication: drive delivery governance framework, structured status reporting, stakeholder updates, executive communication, risk escalation, and maintain regular cadence.
• Process Excellence & Standardization: establish be...