Job description

Job Title: Service Delivery Manager

Location: Amsterdam, Netherlands
Work Mode: Onsite
Experience: 8–10 Years
Contract Duration: 6 Months
Start Date: ASAP

Job Description:
We are looking for an experienced Service Delivery Manager to oversee service desk operations and ensure high-quality IT service delivery to business stakeholders. The role involves managing service performance, coordinating support teams, and ensuring that services meet agreed SLAs and customer expectations.

Key Responsibilities:

• Manage and oversee IT service desk operations and service delivery processes
• Ensure SLA compliance , service quality, and continuous improvement
• Coordinate with technical teams, stakeholders, and vendors