Elevate customer satisfaction as a Service Delivery Manager with SymphonyAI Financial Services. This hybrid role involves spearheading service excellence and leveraging technical acumen in a dynamic SaaS environment.
As the primary contact for key SaaS clients, you will ensure operational quality and performance. You’ll lead governance meetings, coordinate critical responses, and manage incident resolutions for services hosted on Azure and AWS platforms. Your consultative approach will help clients fully leverage SymphonyAI's capabilities to achieve optimal outcomes.
Key Responsibilities:
• Serve as primary operational contact for SaaS customers
• Oversee service delivery and incident management
• Conduct reviews focused on governance and continuous improvement
• Promote utilization of SymphonyAI tools: DataHub, InvestigationHub, Sensa
• Drive stakeholder engagement and manage communication
Requirements:
• Proven experience in Service Delivery Management with...