Service Delivery Manager - Experienced (REF5258B)
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Job Description
The squad “Global Vendor Services (GVS)” has the following responsibilities:
• Ensuring international production capability for CPE services and international access
• Supporting product development through international expertise
• Developing concepts for license management and the implementation of international service-enabling functions
• Managing suppliers through effective vendor management
• Conducting technical contract negotiations with providers
• Ensuring the international end-to-end logistics and service chain, including performance management of hardware and CPE field service providers
Responsibilities
- Conduct requirement analyses taking into account specific business requirements and implications
- Develop business and process models within the scope of responsibility and align them with relevant stakeholders
- Contribute to the integration and implementation...