Elevate your career as a Service Delivery Manager in Montreal, where you'll foster genuine customer relationships in a hybrid role, spending three days per week onsite. Take ownership of service delivery for tier one accounts, ensuring excellence in every interaction.
Join a respected cloud solutions provider that prioritizes contractual discipline and customer care. This Service Delivery Manager role focuses on high-quality service and proactive relationship management to support enterprise customers. You will directly influence account growth while being embedded onsite, enhancing visibility and collaboration.
Key Responsibilities:
• Oversee day-to-day service delivery for tier one enterprise customers
• Proactively monitor SLAs and KPIs to close performance gaps
• Manage escalations and collaborate with Major Incident Manager
• Chair Monthly Service Reviews and ensure actions are completed
• Develop and drive improvements using service data and customer feedback...