We are seeking a dynamic and experienced Service Delivery Manager to join our team. The Service Delivery Manager will be responsible for overseeing the delivery of our services to clients, ensuring high-quality performance, and maintaining strong customer relationships.
**Key Responsibilities**
- Develop and implement robust service delivery frameworks to enhance client support and project management efficiency.
- Define and implement service delivery processes and procedures to optimize efficiency and quality.
- Manage client relationships, handling escalations, resolving issues, and ensuring client satisfaction through effective communication and negotiation.
- Collaborate with cross-functional teams, including sales, engineering, and support, to ensure the successful delivery of services.
- Monitor and report on team performance, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and guaranteeing that services are consisten...