Join our dynamic team as a Service Delivery Manager, focusing on client relationships in a hybrid work environment. Be at the client office twice weekly to ensure service excellence.
This role requires you to effectively manage client relationships and orchestrate seamless service delivery. You will monitor service performance and maintain compliance with service level agreements, all while overseeing project budgets and team dynamics to ensure successful outcomes.
Key Responsibilities:
• Manage and enhance client relationships for optimal results
• Coordinate service delivery to meet client needs
• Monitor compliance with service level agreements
• Manage budgets and financial planning processes
• Build and lead effective teams to deliver services
Requirements:
• Experience in project management and service delivery
• Strong knowledge of financials and requirement gathering
• Understanding of contracting principles
Utilize your skills in client mana...