Overview

Vice President – Sales, Public Sector at VLink Inc Job Title: Service Designer City, State: Edmonton, AB/Remote role Duration: Contract Responsibilities

The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects. Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project: Integration of human-centred design methods into program review and digital transformation projects. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail...