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Service Desk Analyst - Level 1

🏢
Confidential
📍 Toronto, Canada
📍
Location Toronto
📅
Posted March 13, 2026
🚗
Commute Local Area
🎯
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Job Description

Service Desk Analyst I

Division: Corporate

Work Status: Full-Time

Location: Toronto (Downtown)

About the Role:

Reporting to the Manager, Service Desk, you will be responsible for the following:

Responsibilities:

  • Provide first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Service Desk
  • Ensure all requests to the Service Desk are properly categorized and documented into the Service Desk ticketing system
  • Work with Service Desk team and other technology groups to ensure requests are handled in a timely manner by assigning and escalating tickets to the appropriate service queues if a resolution cannot be reached at first level
  • Assist with moves, desk side support or other technology related projects where required
  • 24/7 work required (on-call rotation)

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    📍 Location Details

    🌆
    City
    Toronto
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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