Service Desk Analyst

Job Description

WBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.

As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class support our client community using remote systems and tools and work in collaboration with our clients and their specialized 2nd and 3rd level technical teams.

In this role, you can be involved in the entire lifecycle of incidents and service requests from receipt, detection, and discovery to resolution and closure. You are often the first point of contact to perform high level triage and diagnostics, assess problems, and troubleshoot. This is a fast-paced team focused on customer service, outstanding communication, quality, and knowledge management.

Depending on your ...