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Service Desk Analyst – ServiceNow (SNOW)

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Integro Softwares Inc
📍 Victoria, Canada
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Location Victoria
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Posted March 17, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

POSITION DESCRIPTION

  • Data entry – handling sensitive data within various systems
  • Verify accuracy of steps completed by other team members
  • Handling Onboarding/Off boarding procedures
  • Manage request queue and monitor aging tickets and provide status updates and follow-up
  • Assist with backlogged tickets
  • Assist with MS office products

    • The position is based in Victoria (Client Location)

    QUALIFICATIONS

  • Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred
  • A minimum of 3 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment
  • ITIL Certification or working experience
  • Experience working with ServiceNow or similar ticketing system
  • Enterprise experience on a level 1 team
  • Highly service-oriented, flexible and motivated
  • MS...

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    📍 Location Details

    🌆
    City
    Victoria
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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