Service Desk Analyst

Department: Enterprise Information Technology

Employment Type: Full Time

Location: Canada - Flex (0006)

Reporting To: Sathees Balashanmugam

Compensation: $59,500 - $80,500 / year

Description

As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets.

How You'll Make an Impact

• Create and manage end-user, shared and external service accounts and manage access control, based on company policies
• Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket it...