🔔 Get instant job alerts delivered to your inbox! Set up your first alert →
Home › Jobs Near Brazil › Service Desk Intermediate Analyst
📍 Local Job Near You

Service Desk Intermediate Analyst

🏢
Lenovo
📍 Indaiatuba, Brazil
📍
Location Indaiatuba
📅
Posted June 30, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Description and Requirements


Role Overview

The Service Desk Analyst – Level acts as the first level of escalation for end-user IT issues. This role owns the resolution of tickets escalated from Level 1 analysts, combining technical expertise with strong customer service skills to manage incidents and service requests through to completion.

Key Responsibilities

  • Monitor escalation queues and ensure timely response in line with SLAs
  • Diagnose and resolve user issues via phone, email, chat, and ITSM systems
  • Guide users through troubleshooting steps using analytical and communication skills
  • Leverage knowledge bases and prior experience to identify solutions
  • Update and manage incidents and service requests within ITSM tools
  • Escalate complex issues following established processes and assign to appropriate resolver teams

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Indaiatuba
    🗺️
    Country
    Brazil
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Indaiatuba

    View Local Jobs