<p>Role-Service Desk<br /> Mode-5 days' work from Office in a week</p> <p>Location-Bari, Italy</p> <p>Mode- Permanent or Fixed Term Employment<br /> <br /> <b>Mandatory Skills : </b>Jira Service Desk, Servicedesk, Windows Server</p> <p> </p> <p><b><u>Responsibilities</u></b></p> <p>First point of contact for all end user reporting technical issues over the phone Chat or email or web</p> <p>Responsible for providing the first line of technical support of hardware Operating Systems subsystems andor applications for customers andor employees</p> <p>Performing remote troubleshooting through diagnostic techniques and pertinent questions</p> <p>Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions to correct common failures</p> <p>Takes end to end Ownership of End User Issues ...