The Service Desk Technician provides first-line technical support for all VFX artists and production teams, both in-studio and remotely. They are responsible for installing and configuring workstations, troubleshooting hardware and software issues, supporting the continuity of creative operations, and maintaining a stable and high-performing work environment.

This role requires a strong understanding of the technical needs in VFX environments (Windows/Linux/macOS, artistic pipelines, specialized tools), the ability to effectively prioritize tasks, and excellent customer service skills.

Key Responsibilities

Technical Support

• Provide Level 1–2 technical support (workstations, network, peripherals, internal tools access, software licensing).
• Diagnose and resolve incidents quickly to minimize impact on VFX production.
• Document tickets in the ITSM system, record unique solutions, trac...