Service Dispatcher (18-Month Contract)

Role Summary

The Service Dispatcher supports the successful delivery of service operations by coordinating field resources, managing customer requests, overseeing service billing activities, and ensuring efficient communication between customers, technicians, and internal teams. They play a key role in keeping service work moving safely, efficiently, and responsively while maintaining a high standard of customer service and operational accuracy.

Why This Role Matters to Modern Niagara

Service Dispatchers are critical to the success of our Service business. Their ability to coordinate resources, support field teams, manage customer expectations, and maintain accurate billing processes directly impacts service delivery, customer satisfaction, operational efficiency, and long-term client relationships. This role helps ensure we consistently deliver reliable service while supporting the growt...