Major Responsibilities:

• Greet and engage customers visiting the service department in a professional and welcoming manner.
• Build strong relationships with service customers to understand their vehicle needs and identify upgrade, replacement, and trade‑in opportunities.
• Present new and pre‑owned vehicles that align with customers' needs and budgets.
• Guide customers through the vehicle purchasing process, from vehicle selection to delivery.
• Work closely with pre‑owned sales manager to deliver live appraisal values.
• Follow up with service customers regarding vehicle upgrade opportunities, and lease maturities.
• Maintain accurate records of customer interactions and opportunities within the dealership CRM system.
• Stay current on Lexus products, programs, incentives, and market trends.
• Consistently deliver a customer service experience that reflects Le...