The Service Manager will be responsible for after-sales coordination, service activities, and remote assistance for Piovan customers in Mexico.
This role supports the Aftersales Technical Services team by ensuring high-quality customer relations and providing technical expertise on Piovan products at customer sites.
The position requires close interaction with the Sales Department, Engineering, Helpdesk, Warehouse, other Service Managers within Piovan Group subsidiaries, PGNA Regional Directors, and customers.
Key responsibilities
Lead, train, and supervise After-Sales teams to achieve objectives, ensure performance targets are met, and maintain service standards.
Build strong client relationships by collecting feedback, resolving issues and complaints, and overseeing all after-sales services to ensure customer satisfaction.
Provide remote assistance to customers and technical support to the service engineering team across Piovan products and PG companies.