Join the forefront of customer service as a Service Manager, responsible for operational efficiency and technician development in a dealership setting. Ensure high-quality equipment servicing and customer satisfaction.
As a Service Manager, you'll be accountable for the overall performance of the service department, leading technicians and streamlining operations. Your role includes managing customer inquiries, ensuring prompt responses and quality control, while also collaborating with branch leadership to achieve service revenue targets across the dealership.
Key Responsibilities:
• Evaluate and coach technicians for performance improvements
• Monitor customer feedback to enhance service quality
• Ensure parts are available for scheduled jobs
• Manage warranty claims effectively for compliance
• Emphasize safety and regulatory adherence across the department
Requirements:
• 3-5 years of service management experience
• Strong familiarity with equipment se...