At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Operations Business Analyst to join our UniQue team in Brussels!

What will you be doing in this role:

• Track, analyze, and report SLA and KPI performance across customers and services.
• Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
• Work closely with account managers to support customer reviews, renewals, and commercial discussions.
• Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
• Maintain accurate service inventories, commercial records, and contract-related data.
• Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
• Support procurement, renewals, and partner compliance requirements.