Become a key player as a Service Operations Leader in Penticton, BC. This role emphasizes technician management and high-quality customer service in the heavy equipment industry.
As a Service Manager reporting to the VP Sales, you will be responsible for coordinating field operations and ensuring service excellence. Your hands-on approach will foster a culture of safety, performance, and customer satisfaction while addressing technical challenges and optimizing service workflows.
Key Responsibilities:
• Coordinate all field repairs, maintenance, and troubleshooting tasks
• Supervise and guide service technicians, ensuring quality work
• Manage scheduling and prioritize service demands effectively
• Resolve technical service issues and act as a customer liaison
• Ensure comprehensive documentation of all service activities
Requirements:
• 5+ years in field service or heavy equipment sector
• Journeyperson certification or equivalent experience required
•...