Location
Dublin
Posted
January 29, 2025
Commute
Local Area
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Job Description
Hybrid working - Dublin
Telecommunications experience is critical
β¬80k - β¬85k base + 10% bonus + pension
We are looking for a highly skilled and motivated Service Operations Manager to join a telecommunications service provider. You will lead a team of project managers, coordinators, and field staff to deliver outstanding service within defined SLAs, while driving continuous process improvements and monitoring key KPIs.
Key Responsibilities:
Champion operational excellence, embedding core values into every aspect of service delivery.
Oversee service delivery for retail and wholesale customers, ensuring alignment with business objectives. Build and nurture a high-performing, collaborative team, fostering synergy across departments. Align service delivery with both short- and long-term business goals.
Lead and manage project managers, order managers, and service coordinators for optimal resource utilization. Own and optimize the book-to-bill process, ensuring ef...
Oversee service delivery for retail and wholesale customers, ensuring alignment with business objectives. Build and nurture a high-performing, collaborative team, fostering synergy across departments. Align service delivery with both short- and long-term business goals.
Lead and manage project managers, order managers, and service coordinators for optimal resource utilization. Own and optimize the book-to-bill process, ensuring ef...