Drive customer satisfaction as a Service Planner with Finning. Oversee quoting, communication, and repair lifecycle management while ensuring transparency and efficiency.
As a Service Planner, you will handle intake, develop accurate estimates, and create detailed work breakdown structures for repairs. Collaborating with service supervisors and technicians, you'll align scope and track job progress. Your technical expertise will guide warranty assessments and improvement opportunities to enhance service delivery.
Key Responsibilities:
• Manage intake, scoping, and communication throughout repairs
• Develop precise estimates based on equipment and customer needs
• Create work breakdown structures and manage timelines
• Assess warranty claims and coordinate with account teams
• Document service requests and ensure job profitability
Requirements:
• 2+ years in technical service, preferably with Caterpillar
• Strong customer relationship management skills
•...