Drive excellence in customer service as BrokerLink’s Service Team Manager for Commercial Insurance in Ontario. Lead your branch to success through effective management and team collaboration.
In this pivotal role, you will oversee the talented IBU service team and focus on achieving operational and financial objectives. With your strong background in sales and service, you will motivate and guide your team to ensure optimal performance and a compelling customer experience.
Key Responsibilities:
• Direct all day-to-day management functions of the service team
• Implement strategies for growth, profitability, and quality
• Solve customer service and sales issues collaboratively
• Foster continuous learning and development among team members
• Support branch marketing and promotional initiatives
Requirements:
• Post-secondary education is required
• 5-8 years of commercial insurance experience preferred
• Having CIP, CRM, or CAIB designation is advantageou...