About The Role

Be the first point of contact and advocate for our clients and partners.

Job Description

• Respond promptly to inquiries, providing clients and partners with clear explanations of operational activities and service levels. Monitor timelines and facilitate information exchange as needed.
• Conduct negotiations, find compromises, and ensure effective communication and coordination to resolve issues between clients, support, and development teams.
• Assist in task formulation, provide guidance to less experienced team members, and train functional teams.
• Organize incoming information to maintain consistency in service delivery and ensure contract compliance.
• Collect, analyze, and present statistical data and trends related to service levels and operational efficiency.
• Build long‑term client relationships based on their strategic objectives.
• Handle high‑intensity workloads and maint...