Responsibilities

• Responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
• Develop, configure, and improve core and custom applications and resolve support issues.
• Monitor the health, usage, and compliance of ServiceNow.
• Create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
• Create and configure notifications, UI pages, UI macros, script includes, formatters, etc.
• Guide the development of ServiceNow modules to help leaders measure project success for Cost, Schedule, Quality, and Effectiveness.
• Lead ServiceNow maintenance, upgrade planning, and administration.
• Design and develop new ServiceNow workflows and processes.
• Manage and resolve incidents against ServiceNow applications.
• Provide mentoring and guidance for ServiceNow Administrators.

Qualifications