About the jobService & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.The ServiceNow Administrator will work within Platform Stream with parallel focus on Analytics and is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform.Supports analyzing requirements, developing specifications and designing innovative solutions to business problemsDocuments the technical requirements/as-built documentationMaintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed proceduresDevelopment, configuration and improvement of workflows and processesPerforms day to day support, administration and maintenance of the ServiceNow platformManage upgrade planning and execution...