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ServiceNow Administrator ( UK & Ireland )

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Hickey’s Pharmacy
📍 Citywest, Ireland
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Location Citywest
📅
Posted July 02, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Key Responsibilities:

  • Administer and configure core ITSM modules (Incident, Problem, Change, Request).
  • Manage user roles, groups, and access controls.
  • Maintain platform performance, troubleshoot issues, and apply patches/upgrades.
  • Support the implementation of workflows, business rules, UI policies, and catalog items.
  • Assist in CMDB population and maintenance.
  • Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.
  • Collaborate with the Architect and consultancy partner on platform enhancements.
  • Document configurations, processes, and procedures.
  • Provide end-user support and training as needed.
  • Monitor platform health and usage metrics.

    • Required Skills & Experience:

  • 2+ years of experience as a ServiceNow Administrator.
  • Strong understanding of ITSM processes and ServiceNow configuration.
  • Experienc...

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    📍 Location Details

    🌆
    City
    Citywest
    🗺️
    Country
    Ireland
    🚗
    Commute
    Local Area

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