Overview

We are seeking a highly skilled and visionary ServiceNow Architect with deep expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate will bring a strong background in the telecommunications industry, with a solid grasp of TM Forum (TMF) frameworks, B2B telco processes, and API integration best practices. This is a strategic role focused on designing scalable, secure, and high-performing ServiceNow solutions that align with telco business models.

Key Responsibilities

• Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules
• Translate telco business requirements into scalable ServiceNow configurations and workflows
• Collaborate with cross-functional teams to ensure seamless API integrations with external systems
• Develop and maintain technical documentation, including architecture dia...