Location
Toronto
Posted
June 05, 2026
Commute
Local Area
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Job Description
ServiceNow CSM Consultant
Position Overview
Responsibilities
Required Skills
Job Title: ServiceNow CSM Consultant
Location: GTA, Ontario, Canada
Employment Type: Contract / Full-Time
Position Overview
Seeking a ServiceNow Customer Service Management Consultant to deliver customer-centric solutions and improve customer service operations through automation and workflow optimization.
Responsibilities
- Configure Customer Service Management applications.
- Design customer workflows and case management solutions.
- Implement self-service portals and knowledge management.
- Gather and analyze business requirements.
- Support integrations with CRM and enterprise applications.
Required Skills
- ServiceNow CSM
- Case Management
- Customer Workflows
- Service Portals
- Knowledge Management
- Omnichannel Customer Support <...