Spoiler: This is where your next big move begins.

What this Journey Looks Like

The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved. The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required.

What You'll Lead and Build

Platform Administration & Ownership

• Administer and support ServiceNow and Jira platforms
• Manage users, roles, groups, permissions, and access governance
• Oversee platform health, upgrades, and release coordination
• Maintain platform standards, naming conventions, and governance controls

Configuration & Enhancement Delivery