This is a 'ServiceNow Product Manager' position, essentially owning the platform and acting as the interface between the business from a delivery perspective and the managed service provider from a support / development / strategy perspective.  Typical responsibilities and skills would include;

Product Strategy & Vision

• Define and own the product vision for specific ServiceNow domains (e.g. ITSM, CSM,)
• Align the platform roadmap with business strategy, customer needs, and organisational priorities.
• Translate high‑level goals into clear product objectives, KPIs, and success measures
•     Roadmap & Backlog Ownership
• Own the product roadmap, balancing
• o    Technical debt
• o    Platform upgrades
• o    New capability development
• o    Regulatory / security requir...