Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer’s ServiceNow environment.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities

• Provide hands‑on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third‑party software integrations
• Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
• Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Answer technical and application configuration ques...