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**GlideFast Consulting - ServiceNow Service Manager - Contract to Hire**:
**Reference**:
- JBRQ
- **Description**: The ServiceNow Service Manager leads the service delivery of solutions and products supporting Enterprise Service Management foundations (Engagement channels, Service Catalog, and Knowledge Management) on the Service Management platform. This role is responsible for managing customer relationships, defining the service strategy, technical design and leading the delivery teams. Additionally, the Service Manager is accountable for customers’ satisfaction with the services being delivered.
**Responsibilities**:
- Define service vision and strategy that reflects customer and business needs, balancing long-term, overall solution direction, and short-term service availability and capability
- Guide services teams through analysis and prioritization of improvements...